Shipping policy

Truzeau — Store Policies

Paste each section into Shopify admin → Settings → Policies. Not legal advice — have someone qualified review before you're taking real money.

REFUND POLICY

Returns and Refunds

Every piece we sell is preloved, authenticated, and one of one. Because each item is unique and cannot be restocked or replaced, all sales are final. We do not accept returns or exchanges, and we do not offer refunds for change of mind, fit, or colour as displayed on your screen.

Before You Buy

We want you to buy with confidence, so please use the information on each listing before ordering:

Measurements are listed on every product page. Compare them against a garment you already own rather than relying on a dress size.
Condition is graded on every listing, with notes describing any wear.
Photographs show the actual item you will receive, not a stock image.

If anything is unclear, email us before you order. We are happy to provide additional photographs, further measurements, or detail shots of any area you would like to see. We would much rather answer your questions first than have you receive something unexpected.

Items Not As Described

If your item arrives damaged in transit, or materially differs from its listing description, contact us within 48 hours of delivery at hello@nazara.shop with your order number and clear photographs of the issue.

We review every such claim in good faith. Where an item is found to be materially not as described, we will arrange a return and issue a full refund including original shipping. This is separate from our final sale policy and is not affected by it.

Colour and Screen Variation

Embroidery, sequins, and traditional fabrics photograph differently under different lighting. We photograph honestly and describe colour carefully, but screens vary. Slight variation between the photographs and the item in person is not grounds for a claim.

Contact

Truzeau 260 Main St E Redwood City, CA 94063 United States hello@nazara.shop

SHIPPING POLICY

Where We Ship

We currently ship within the United States only. If you are outside the US and would like a piece, email hello@nazara.shop before ordering and we will tell you whether we can arrange it.

Processing Time

Orders are processed within 2 business days. Each piece is inspected, steamed where appropriate, and carefully packed before it leaves us. Orders placed on weekends or holidays are processed the next business day.

Delivery

Shipping is a flat $20 per order anywhere in the United States, with typical delivery in 5 to 8 business days after dispatch. All orders ship with tracking, and you will receive a tracking number by email once your parcel is on its way.

Because of the value of our pieces, orders may require a signature on delivery.

Lost or Damaged Parcels

If tracking shows your parcel as delivered but you have not received it, contact us within 7 days and we will open a claim with the carrier.

If your parcel arrives visibly damaged, photograph the packaging before opening it and email us within 48 hours. Photographs of the outer packaging are usually what a carrier claim depends on.

Address Accuracy

Please check your shipping address carefully at checkout. We are not able to redirect a parcel once it has been dispatched, and we cannot refund orders lost due to an incorrect address supplied at checkout.